I am a strategic design director focused on helping companies deliver make change to the best services and experiences for their customers. With over 15 years industry experience across a diverse range of sectors and disciplines. From design, branding and digital products to experience strategy, service change and transformation opportunities.
My passion is making experiences for people, with design and strategy that really happens.
My experience includes:
Transformation and experience strategy
Identifying new opportunities for business, process and organisational change
Building and leading teams and connecting disciplines across the product lifecycle
Stakeholder engagement, collaborative work approaches and workshops
Cross discipline experience; creative, brand language, strategy, UX, user research and service design
End to end experience from pitching, concept and strategy to prototyping, final delivery and iterations
User centred work approach, leading with research, insight and findings
Designing and developing work approaches
Cross platform experience design systems
Working in a variety of methodologies including agile and sprint
Building teams and growing capability